Privacy Policy

CA Indosuez Wealth (Miami)

CA Indosuez Wealth (Miami) (“Bank”) is an agency of Crédit Agricole Corporate and Investment Bank, a bank organized under the laws of the Republic of France.

Because your privacy is very important to Bank, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This Privacy Policy applies to Personally Identifiable Information collected from users of our site and from our customers. When this Privacy Policy uses the term, “Personally Identifiable Information,” it refers to information that lets us know specifics about who you are and can be used to identify, contact or locate you. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. We may also collect certain financial information and whenever we do so, we will attempt to provide a link to this Privacy Policy so that you can confirm how this information will be used. With this information, we can fill your service requests and better provide you with personalized services. By visiting and then utilizing the features of this Website, you accept the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please leave this Website and do not use any portion of it.

Non-Personally Identifiable Information” refers to information that does not, by itself or in combination with other information, identify a specific individual. We may gather certain information about you such as age, date of birth, gender, as well as information based upon where you navigate on our Website. This information may be compiled and analyzed on both a personal and an aggregated basis. Such information may include the Uniform Resource Locator (“URL”) of the website from which you just came from, which URL you next go to when you leave our Website, which browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet.  An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet.  Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer.  Computers require IP addresses in order for users to communicate on the Internet and browse and review online materials.

We welcome all questions and feedback.  For privacy-related issues, please contact us at:

CA Indosuez Wealth (Miami)
Customer Service
600 Brickell Ave., 37th floor
Miami, FL 33131 U.S.A
Email: ADM-Miami@ca-cib.com

 

1) Information We Collect

(a) Personally Identifiable Information. We may collect Personally Identifiable Information when you:

  • Submit an online request for information;
  • Inquire about our products or services;
  • Correspond with us
  • Otherwise volunteer information to us.

(b) Non-Personally Identifiable Information. This Website collects some Non-Personally Identifiable Information as described above and it may not be readily apparent to you that it is being collected. Non-Personally Identifiable Information will not be combined with Personally Identifiable Information.

 

2) Use of Data We Collect

(a) Personally Identifiable Information. At Bank, we always want to provide you with the best possible online experience and fulfill your requirements exactly as you have requested. In order to do this, we use your Personally Identifiable Information to allow us to:

  • to respond to your inquiries and fulfill your requests;
  • to inform you about important information regarding our Website, products or services for which you apply or in which you are already enrolled, changes to terms, conditions, and policies and/or other administrative information;
  • to personalize your experience on our Website;
  • to allow you to participate in surveys and other forms of market research and to administer these activities. Some of these activities have additional rules, which may contain additional information about how Personal Information is used and shared;
  • improve our product and service selection and customer service.
  • for business purposes, including data analysis, audits, developing and improving products and services, enhancing our Website, identifying usage trends and determining the effectiveness of promotional campaigns; and
  • for risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.

Your email address will not be shared with any third parties. Instructions for unsubscribing from any newsletters, promotions or non-transactional related emails are included in every email.

(b) Non-Personally Identifiable Information. Bank uses the Non-Personally Identifiable Information that we collect from our customers and other visitors to our Website in a manner that does not personally identify any individual. We use Non-Personally Identifiable Information to make our Website more interesting and useful to you and others. We also track the pages or documents accessed within our Website. This information is collected for systems administration and for analyzing and improving the value of the material available on our Website. This Non-Personally Identifiable Information may be used to help our site design teams create information our guests might like.

(c) Cookies. Like many other commercial sites, our Website utilizes standard technologies called “cookies” to collect information about how our Website is used. A cookie is a small data text file, that our Website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies are designed to help websites recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by any website other than the one that originally set the cookie. For example, cookies can securely store your password or identify which parts of our Website you have visited. In addition, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit our Website and place a request for information. A cookie cannot retrieve any other data from your computer, pass on a computer virus, or capture your email address. We send a cookie to your hard drive when you place a request for information, record the product or service about which the request was made and any referral codes. No Personally Identifiable Information is recorded in a cookie. In addition, please be sure to review our Cookies Policy before proceeding to use our Website.

 

3) Information We Share with Others

(a) Our Contractors. We may contract with other companies (such as fulfillment organizations and website developers) to provide certain services to Bank to fulfill information requests or to create our Website. In some instances, these contractors may have access to Personally Identifiable Information but they are contractually obligated to Bank to maintain the confidentiality of such information and to use it only for purposes of carrying out the business of Bank. Our contractors are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Bank.

(b) Third Parties. Your personally identifiable information is never shared with any third party, except as described above with respect to our contractors who may use it ONLY to carry out Bank business.

 

4) Disclosure Exceptions

Notwithstanding the policies described above, Bank may disclose your personal information to appropriate third parties if required to do so by law or if Bank believes that such action is necessary:

  • To comply with legal process such as a search warrant, subpoena or court order;
  • To protect the rights and property of Bank or its parent or affiliates;
  • To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
  • To protect against misuse or unauthorized use of our Website; or
  • During emergencies, such as when we believe someone’s physical safety is at risk.

In the unlikely event that CA- Miami, or its parent or affiliates, ever becomes insolvent and seeks protection under bankruptcy or insolvency laws, or if Bank, or its parent or affiliates, plans to merge or be acquired by another business entity, Bank, Miami or its parent or affiliates, may share or sell your personal and non-personal information with a third party that acquires the business of Bank, or its parent or affiliates.

 

5) Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from Bank or if you prefer to receive them less frequently, please contact us at ADM-Miami@ca-cib.com

Please be sure to provide us your exact name and address, so that we can be sure to identify you correctly. Because mailings or group emails are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

 

6) Email Use 

When you provide us your email address, we may send you emails necessary to process your request for information or otherwise respond to a request. For example, after you place a request for information at our Website you will receive an email confirmation. We will send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each promotional e-mail or newsletter. Your email address will also be used to respond to your request or to process your request for information, and except as provided in this Privacy Policy will not be shared with any third parties. Instructions for unsubscribing from any newsletters, promotions or non-transactional related emails are included in every email.

 

7) Links to Other Websites 

Occasionally we provide links on our Website to other sites we think you will enjoy.These sites may operate independently from Bank and have established their own privacy and security policies. Bank does not have any control over the privacy practices of these sites. For the best online experience, we strongly encourage you to review these policies at any site you plan to visit.

 

8) Security 

We intend to protect against the loss, misuse, or alteration of information that we have collected from you. We employ reasonable security measures to protect the security of the information you submit to us. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you request information from us or create an account on our Website, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your requests, in a secure database. We also encourage our partners and service providers who have access to your information to adopt and follow stringent consumer privacy policies.

 

9) Privacy of Children on Our Website 

It is our policy not to collect Personally Identifiable Information from any person under 13 because children are not permitted to order from this Website, and we request that children under the age of 13 not submit any Personally Identifiable Information to us through this Website. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we will promptly remove such information from our records.

 

10) Policy Changes 

Bank may modify this Privacy Policy in its discretion, at any time, without notice. Your use of this Website will be conditioned upon the Privacy Policy that is posted on our Website at the time of your use. In addition, please be sure to review our Terms and conditions before proceeding to use our Website.

 

11) Governing Law and Jurisdiction 

This Privacy Policy and its performance are governed by the laws of the State of Florida, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the State of Florida, United States of America, in all questions and controversies arising out of your use of this Website and this Privacy Policy and the related Terms and conditions.

 

12) Special Notice to California Residents 

Under California Civil Code Section 1798.83, California residents have the right to request and receive from Bank, once a year and free of charge, information about the personal information we have disclosed (if any) to third parties for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to ADM-Miami@ca-cib.com including the phrase “California Privacy Request” in the subject line, and provide us with your name, postal address and email address.

 

13) Questions or Comments? 

For questions, comments or assistance, we invite you to contact us at our email or physical address at the beginning of this Privacy Policy.

 

Last revised: January 2016

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